What Chesapeake Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing a homeowner has when they’re standing at the kitchen counter, wondering if a company will actually show up, actually do the work right, and actually stand behind it. We’ve earned ours the hard way, over 42 years in Chesapeake, by treating every chimney like it’s our own and every customer like a neighbor we’ll see again at the grocery store. That’s not a slogan. It’s how Russell Haines built this company back in 1984, and it’s how we still operate today.
Recent Reviews
We bought our house in Great Bridge last fall and the inspector said the chimney “looked fine.” Russell’s technician ran a camera up anyway and found a cracked liner we never would have known about. He showed us the photos, explained exactly what we were looking at, and didn’t push us to fix it that minute. We scheduled the liner replacement for spring and slept better all winter knowing what was actually going on up there.
Nisha M., Great Bridge, Chesapeake
After three different companies gave us three different stories about why our fireplace smoked, we called Hearthstone for a second opinion. Russell came out himself, found that the previous owner had installed a cap that was too small for our flue, and had a Gelco cap swapped out the same week. No more smoke in the living room. The 90-Day Done Right Promise was in our hands before he left, and he meant it.
Sanjay G., Greenbrier, Chesapeake
I’m particular about who I let in my house. The technician who swept our chimney in Deep Creek was on time, in uniform, and walked me through every step before he started. He found a bird’s nest that was partially blocking the flue and showed me the camera footage. Most jobs in a single visit? Ours was done in under two hours, and the price matched the estimate exactly. A square deal, no surprises.
Laura N., Deep Creek, Chesapeake
We skipped sweeping for four years. I know, I know. When we finally called Hearthstone, the creosote buildup was worse than I expected. Russell didn’t lecture us. He just showed us the photos, explained the fire risk in plain English, and got to work. The chimney’s clean now, we’ve got a maintenance schedule set up, and I won’t be making that mistake again. Done right, and they stand behind it.
Ernesto R., Western Branch, Chesapeake
Our 1970s ranch in Hickory has a chimney that had been patched more times than I could count. Every other company wanted to sell us a full rebuild. Russell’s crew used HeatShield to resurface the flue and installed a DuraFlex liner instead. Saved us thousands. The photos from the level-2 inspection are still on my phone if I ever need to prove what was actually wrong to the next buyer.
Nisha M., Hickory, Chesapeake
I called at 9 PM on a Sunday because I smelled something odd from the fireplace. A live person answered. Not a machine, not a callback queue. She scheduled us for Tuesday morning, the technician arrived when he said he would, and found a partially detached chimney cap that was letting water seep in. Replaced it with a proper Famco cap that same visit. That’s how you keep a customer for life.
Sanjay G., Greenbrier, Chesapeake
Why Customers Trust Us
The patterns in these reviews aren’t accidents. When Nisha mentions the photos she can still show a future buyer, that’s our level-2 camera inspection process, documented like an engineer and explained like a craftsman. When Sanjay notes the live person who answered his Sunday night call, that’s our 24/7 phone line, staffed by real people every hour of every day. When Laura emphasizes the uniform, the walkthrough, and the price matching the estimate, that’s our background-checked technicians and no-hassle upfront pricing in action.
Every job we complete in Chesapeake carries the 90-Day Done Right Promise, backed in writing with no arguing. Governed by our K.E.Y.S. values, Krafted right, Every time, Your home first, Standing behind it. We don’t chase trends or make vague claims about “quality.” We show you the problem, fix it with professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and leave you with paperwork you can hold in your hand.
We’ve been here since 1984, and we plan to be here thirty more years. That changes how you treat people. Call (757) 590-6579 and speak with a live person about your chimney, any time.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Chesapeake since 1984.